SHIPPING & RETURNS FAQ
All orders will be processed and shipped within 2-5 days. Excluding weekends and holidays. Your package will arrive in approximately 2-7 business days after shipment.
In case an item is out of stock we will need to cancel the order and you will receive a full refund.
We will notify you when orders go out with the accompanying USPS tracking number (where applicable) to the email address provided.
Preserved reserves the right to cancel any order due to issues involving merchandise availability.
We are not responsible for lost or stolen packages or packages delayed by the postal service.
Unfortunately we are unable to offer international shipping at this time.
We accept non-food item (starter cultures are considered a food item) returns for store credit. Items must be in the same condition we sent them to you - tags still attached, items undamaged and unused within 30 days of purchase.
Item(s) may not be returned without prior notification - please email us for a return form that must be included in package.
Credit cannot be issued for shipping costs. You are responsible for all shipping costs back to us.
All returns must be returned to us within 30 days of delivery date.
Please let us know if you have an issue with your order, and we will do our very best to make it right.