SHIPPING & RETURNS FAQ
All online orders are fulfilled in-house by Preserved. We ship Wednesday through Saturday (excluding holidays), and will work our hardest to fulfill your order within 3 days of purchase. Your package will arrive in approximately 2-7 business days after shipment. We will notify you when orders are processed with the accompanying tracking number to the email address provided.
All of our shipping is through UPS and USPS. We currently only ship within the USA.
Preserved reserves the right to cancel any order due to issues involving merchandise availability. In the event that an item is out of stock, we will contact you and you will receive a full refund.
We are not responsible for lost or stolen packages or packages delayed by the postal service.
Free in-store pick-up is also available. Pick-up orders can be picked up during store hours.
We want you to love your Preserved items as much as we do! But if you’ve changed your mind on any home item, returns are accepted within 30 days of receipt of your order, for store credit or exchange only. Items must be in the same condition we sent them to you - tags still attached, items undamaged and unused. Please note: all food items (including starter cultures) are final sale.
Item(s) may not be returned without prior notification - so please email us for a return form to include in your package.
Credit cannot be issued for shipping costs. You are responsible for all shipping costs back to us. If a prepaid label is needed, please request one by emailing us at firstname.lastname@example.org. The cost of postage will be deducted from the store credit total.
If you receive any items that were damaged in shipping, please take photos of the damaged item and all packaging materials including the box/parcel, and forward photos to email@example.com. We’ll get you squared away with a replacement as soon as possible.